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Cancellation Policy
CANCELLATION & CHANGES:
Reservations for rooms are made with full payment for each room reserved, at the time of reservation.
Cancellation is 14 days. If you cancel 14 days prior your arrival, you will be charged $20 for each room
cancelled. If you cancel within 14 days of your arrival you will be charged fully for the entire reservation.
However, if we can re-rent your cancelled reservation, you will not be charged. The cancellation policy
applies regardless of weather, road conditions, snow conditions, illness, death or early checkout. All
cancellations made by the Guest must be done by email, not by phone.
DATE CHANGES: We have no allowance for changing dates. If you make a change in your reservation
for another date, the above policy applies. The change in reservation will be treated like a new
reservation. NO SHOW: If a Guest does not come for their reservation, they will be charged in full, as if
they cancelled within the 14 days cancellation period. Check-in is from 3 PM to 8 PM in Winter, and 3 PM
to 9 PM in the Summer season.
LATE CHECK-IN: if the Guest checks in after the Hotel is closed, we place the key to your room into an
envelope with your name, and tape the envelope onto the Strawberry Inn sign located in the main entry.
The key to the room also opens the entry door to the Hotel halls, where the room is located. Please keep
the key always with you, so that you won’t get locked out. If you do not turn in your key(s) from the room
at your departure, you will be charged $20 for each lost key.
NO PETS and NO SMOKING in any place inside the building, including hotel rooms. This rule is made for
the benefit of our Guests. If smoking or unauthorized dog is detected in the room, halls, or anywhere
inside the building, the Guest will be charged $300 and evicted immediately. No refund will be made. The
money will be charged to your credit card immediately without notice. We accept only service dogs.
NO COOKING in the rooms. If detected, the guest will be charged a $300 penalty.
DAMAGE WILL BE CHARGED TO THE GUEST AT THE RATE ABOVE.
Guests are expected to leave the hotel room as found on arrival. It is understood, that linen and towels
will be used, but not soiled or stained beyond re-use. If we cannot wash out the stains made by Guests
on linen or towels or anywhere else, we will charge the Guest twice the cost of purchase of the new item.
Also, if the room is found to be misused after check out, the Guest will be charged, without notice, to their
credit card on file, for whatever the costs incurred might be. Photos will be made and shall be presented
on request of the Guest as proof. If other than regular cleaning must be done, the Guest will be charged
$30/hour to clean the room and bring it to rental condition. Please note, that all trash must be in the trash
cans not all over the floor. That would require also an extra cleaning charge.
CASH GUESTS: All walk-in Guests paying cash will be required to show an identification card with photo,
which will be copied and filed. A deposit of $300 shall be collected above the room rent and fees. This
deposit shall be returned to the Guest after his/her room is inspected and checked for damages. This
sometimes cannot be done at the time of Guest departure, but it will be mailed to the Guest within 3 days
after the Guest checks out.
CLAIMS REGARDING RESERVATION: Any claim regarding your reservation or stay must be made
within 10 days of your checkout.
ROOM RATES: The hotel reserves the right to change room rates at any time without notice.
phone
209-965-3662
info@strawberryinns.com